What is O2 Switch Up?
With O2 Switch Up, you can swap your current phone for a new one every 90 days. It doesn’t matter how long you’ve got left on your current contract – we’ll pay it off for you.
Swap your phone after 90 days
With O2 Switch Up, you can swap your current phone for any of the latest and greatest, or one you've been eyeing up for a while, every 90 days.
Nothing to pay off
It doesn't matter how long you've got left on your current contract - we'll pay it off for you.
Recycle and reuse
We’ll check that your phone’s in good condition, then refurbish it and give it a new home as one of our Like New phones.
How to get O2 Switch Up
O2 Switch Up is included with Plus Plans and Ultimate Plans at no extra cost, or you can add it to a Classic Plan as a Bolt On for £6.99 a month.
Upgrade with O2 Switch Up
It's quick and easy. Take a look at our step-by-step guide.
O2 Switch Up guide
FAQs
With O2 Switch Up, you can swap your current phone for a new one every 90 days (as long as it’s in good condition).
O2 Switch Up is included with Plus Plans and Ultimate Plans at no extra cost, or you can add it to a Classic Plan as a Bolt On for £6.99 a month.
Once you’ve got Switch Up, you can pop into an O2 store to swap on the spot. Or if you’d rather switch by post, just give us a call on 202 or sign in to My O2 to get started.
Once we’ve checked it’s in good nick, we’ll pay off your current contract and you’ll take out a Plus Plan or Ultimate Plan for whichever phone you’ve picked. Don’t forget you’ll need to take out another plan with Switch Up included or add it to a Classic Plan as a Bolt On for £6.99.
If your phone doesn’t meet our grading criteria, we’ll let you know what other options are available.
If you don’t return your old phone, you will continue to pay for that phone’s device plan until it ends – along with your new one.
Just so you know, Switch Up isn’t available on Classic Plans or SIM Only plans.
You can get O2 Switch Up in an O2 store, our website, by signing in to My O2 or calling us for free from on O2 phone or landline on 0808 002 0202.
You'll need to take out or upgrade to a new Custom Plan. If you choose a Plus Plan or an Ultimate Plan, you'll automatically get O2 Switch Up at no extra cost, or you can choose to add it as a Bolt On to a Classic Plan for an additional £6.99 a month.
Just so you know, Switch Up isn’t available on our SIM Only plans.
When you're ready to Switch Up, find out how to upgrade with O2 Switch Up and what condition your device needs to be in.
You'll need to take out or upgrade to a new custom plan with the phone you choose (including our Like New range).
If you choose a Plus Plan or an Ultimate Plan, you'll automatically get O2 Switch Up at no extra cost, or you can choose to add it as a Bolt On to a Classic Plan for an additional £6.99 a month.
O2 Switch Up isn’t compatible with laptops, tablets, smartwatches or any other connected devices.
If you’re on a Plus Plan or Ultimate Plan, you’ll automatically get O2 Switch Up when your plan begins.
If you’re on a Classic Plan, you can only add the Switch Up Bolt On when you first take it out, or if you’re still within your 14-day change of mind period.
You can upgrade your custom plan early by paying off your remaining balance and taking out a new Plus Plan or Ultimate Plan (getting Switch Up automatically at no extra cost) or a Classic Plan (and adding Switch Up as a Bolt On for an additional monthly cost).
Head to any O2 store to swap your current phone for a new one. You can find your nearest store by heading to o2.co.uk/storelocator.
Or if you’d rather switch by post, just give us a call on 202 or log into My O2 to get started.
If you try to complete your Switch Up via phone or online and this cannot be processed for any reason that isn’t your fault (e.g. due to a technical issue), you may have to go to one of our stores to complete your Switch Up request instead.
You can swap to a new phone every 90 days with O2 Switch Up.